Refund request

Request a refund

Six steps. Every refund is reviewed by hand, so the form asks for everything needed to verify the purchase, deactivate the key, and return the money in a single pass.

Step 1 of 6

1. Who you are

Enter your details exactly as they appear on the payment method used at checkout. Mismatched names are the single most common reason a request comes back with questions.

First name

Middle name(s)

Last name

Name on the payment method If it differs from your name above, we may ask for the Stripe receipt before refunding.

Country

State or province

Billing street address

City

Postal code

Phone, with country code

Your time zone

Cancel

2. How we reach you

The refund is issued to the account behind the purchase email, so that address has to be right. Type it twice, by hand.

Purchase email

Confirm purchase email Both entries must match exactly.

Alternate email

Preferred reply method

Best time to reach you

Discord username

3. The purchase

All of this is on the Stripe receipt that was emailed to you at checkout. Search your mail for "Droppy" if you cannot find it. Do not send card numbers, we never need them.

Order or invoice number Usually starts with in_, pi_, or ch_.

License key In Droppy, Settings, then License. Or on the Recover license page.

Purchase date

Amount paid

Currency

Payment method used

Where you bought from

How many licenses were on this order

4. Your Mac

Most refund requests turn out to be a bug on one specific setup. This section is what makes that fixable, so please fill it in even if you are certain the problem is not technical.

Mac model Apple menu, About This Mac.

macOS version

Droppy version

Does this Mac have a notch

Macs the key is activated on

Days you used Droppy after buying

Are you on the latest version

Which parts of Droppy did you actually use

5. Why you are asking

Be specific. A vague reason means a reply asking for the specific one, which delays the refund by a day or two.

Primary reason

Contributing factor

What happened, in your own words

What you tried before requesting the refund

Did you contact support first

Thread, post, or ticket reference

How likely are you to recommend Droppy, 0 to 10

What would have made you keep it

6. Confirm and sign

Last step. Read each line, then sign at the bottom.

I have read the refund policy in full, including section 7 on what happens after a refund. I understand the license key above is deactivated when the refund is issued and stops working on all of my Macs. I understand the refund is returned to the original payment method and that banks typically take 5 to 10 business days to post it. I have not filed, and will not file, a chargeback for this purchase while this request is being reviewed. Everything I have entered on this form is accurate and complete to the best of my knowledge.

Are you claiming a statutory refund right A statutory right is honored in full regardless of anything else on this form.

Type your full name as a signature It has to match the first and last name you entered in step 1.

Type the following line exactly I confirm this refund request is genuine and I accept that my Droppy license will be deactivated.

Today's date

Almost there

Your request has been copied to the clipboard and your mail app should be opening a message to hi@getdroppy.app. Paste the text below into that message and send it. Nothing is submitted until you do.

Your refund request

Back to the refund policy