Why you are asking
What went wrong, and on which setup. If you are claiming a statutory withdrawal right or refunding a duplicate purchase, none of that is needed: just pick it below and continue.
Primary reason
Select one
Duplicate or accidental purchase
License key never arrived
A feature does not work on my Mac
Droppy is slow, crashes, or drains battery
Not what I expected from the website
I found something else I prefer
I no longer use this Mac
Statutory withdrawal right
Something else
What happened, in your own words
What would have made you keep it
Your setup
Mac
Select one
MacBook Air
MacBook Pro
iMac
Mac mini
Mac Studio
Mac Pro
macOS version
Select one
macOS 27
macOS 26 Tahoe
macOS 15 Sequoia
macOS 14 Sonoma
Droppy version
In Droppy, Settings, Account, then your Mac.
How long you used it
Select one
Less than an hour
Less than a day
A few days
More than a week
Which features you tried
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Continue
Before you go
Droppy is built by one person, and most problems have a fix. Worth a minute before you give it up.
Your key can be resent right now
A missing key is a delivery problem, not a lost purchase. Recover license sends it to your purchase email straight away, and it is worth checking spam too.
This is usually a setting or a permission
Tell Jordy what you tried and what happened, and you get an answer from the person who builds Droppy, not a ticket queue.
That is a bug, and bugs get fixed
Report it with what you were doing when it happened, and the fix reaches you as a normal update.
It may already be in there
A lot of Droppy lives in droplets you switch on in Settings. Tell us what you were looking for and we will point you at it.
What does it do better?
Post it on The Trench. Requests there get voted on and built, and your license keeps every future update.
Your license moves with you
It is not tied to one Mac. Reset the activation from Recover license, then activate Droppy on your new Mac. One license covers two Macs.
If we can fix it, we would rather fix it
Mail goes straight to Jordy, who builds Droppy. The Discord is a quick place to ask too.
Your 14-day window keeps running while you look into it. If it cannot be fixed, this form is still here.
Back
Continue with refund
Confirm and send
Last step. A refund cannot be undone, so read these before you send it.
I understand all license keys from this purchase are deactivated when the refund is issued and stop working on my Macs. See the refund policy for what happens after a refund.
I understand the refund is returned to the original payment method and that banks typically take 5 to 10 business days to post it.
I understand a refund cannot be undone. To use Droppy again later, I would buy a new license.
Are you claiming a statutory refund right
Select one
Yes, EU or EEA, 14 day withdrawal
Yes, UK, 14 day cancellation
Yes, Brazil, 7 day cancellation
Yes, another country, described above
No, I am asking outside a statutory right
A statutory right is honored in full regardless of anything else on this form.
Type REFUND to confirm
Back
Refund and deactivate
Refund request
