Refund request

Request a refund

Six steps. Every refund is reviewed by hand, so the form asks for everything needed to verify the purchase, deactivate the key, and return the money in a single pass.

Step 1 of 6

1. Who you are

Enter your details exactly as they appear on the payment method used at checkout. Mismatched names are the single most common reason a request comes back with questions.

If it differs from your name above, we may ask for the Stripe receipt before refunding.
Cancel

2. How we reach you

The refund is issued to the account behind the purchase email, so that address has to be right. Type it twice, by hand.

Both entries must match exactly.

3. The purchase

All of this is on the Stripe receipt that was emailed to you at checkout. Search your mail for "Droppy" if you cannot find it. Do not send card numbers, we never need them.

Usually starts with in_, pi_, or ch_.
In Droppy, Settings, then License. Or on the Recover license page.

4. Your Mac

Most refund requests turn out to be a bug on one specific setup. This section is what makes that fixable, so please fill it in even if you are certain the problem is not technical.

Apple menu, About This Mac.

5. Why you are asking

Be specific. A vague reason means a reply asking for the specific one, which delays the refund by a day or two.

6. Confirm and sign

Last step. Read each line, then sign at the bottom.

A statutory right is honored in full regardless of anything else on this form.
It has to match the first and last name you entered in step 1.
I confirm this refund request is genuine and I accept that my Droppy license will be deactivated.

Almost there

Your request has been copied to the clipboard and your mail app should be opening a message to hi@getdroppy.app. Paste the text below into that message and send it. Nothing is submitted until you do.